Frequently Asked Questions

At Blaze Staffing Solutions, we believe our employees are our greatest asset. A happy and motivated workforce is a productive one. Our pledge to you is simple – you are not just a number. You are an individual seeking your next career opportunity, and you will always be treated with respect and fairness.

Working with Blaze

What can I do to secure long-term employment with Blaze?

Many of our casual employees have worked with us consistently for years. To build a strong and ongoing relationship with Blaze:

1. Communicate openly – Let us know about any changes to your availability, personal circumstances, or if an assignment is not suitable.

2. Acknowledge and clock your shifts – Use the foundU app to confirm shifts and clock on and off accurately. This ensures you are paid correctly and on time.

3. Answer your phone – We contact you primarily by phone. If we cannot reach you for more than a day without explanation, we may offer the shift to someone else.

4. Be reliable – Good attendance, punctuality, and flexibility (including occasional overtime) are key to ongoing opportunities.

Rosters and Assignments

How do I know where I will be working?

Before your first shift, your consultant will confirm all details by phone and follow up with an Assignment Confirmation email. This will include your worksite address, pay rate, award or agreement, classification level, and any special instructions. For some clients, Blaze will also conduct a site induction with you to ensure you are fully prepared before you start.

How do I get my roster or shifts for work?

We use foundU, our workforce management system.

1. Download the foundU Employee App from the Apple App Store or Google Play Store.

2. Log in using your registered email and password.

3. Your rostered shifts will appear in the app. You must acknowledge each shift and use the app to clock on and off at the start and end of your workday. For full instructions on downloading, logging in and resetting your password, visit foundU’s Employee Help Centre.

I have been given a shift labelled as “On Call” – what does it mean?

An On Call shift means you have been asked to keep your phone on and remain available to work. We anticipate that additional work may become available at the site where you normally work, and we will contact you as soon as the shift is confirmed. Generally, these calls are made in the morning after 5.00 am. If, for any reason, you are unable to work your On Call shift, you must notify us immediately by calling 1300 008 005. If you are calling outside business hours, select Option 2 to leave a voicemail so our team can call you back the next morning. As a general rule, if your call is not urgent and you are contacting us at night, please select Option 2 to leave a message.

How much notice will I get for my shifts?

We aim to provide as much notice as possible. However, as a casual employee, flexibility is essential. Shifts may sometimes be offered at short notice, depending on client demand. You can see upcoming rosters as far in advance as they are published.

Can I request specific shifts or locations?

Yes. Communicate your preferred days, hours, or locations with your consultant. While we do our best to accommodate requests, placements depend on client requirements and operational needs.

What happens if a client cancels my shift?

Occasionally, clients may reduce or cancel shifts. When this happens, Blaze will do its best to reallocate you to another available assignment.

Attendance and Leave

What should I do if I am running late, unwell, or cannot attend work?

You must call Blaze immediately on 1300 008 005. If calling outside business hours, press 1 for after-hours support or 2 to leave a message.

· For planned leave, please provide at least two days’ notice.

· For unplanned absences such as illness or emergencies, call as soon as possible before your shift begins.

· You can also submit unavailability in the foundU app.

If you are unwell, you may be asked about your symptoms or required to provide a medical clearance before returning to work.

Do not send SMS or emails for time off – you must call us.

Timekeeping and Pay

How does timekeeping work?

Timekeeping is your responsibility. Some clients use paper timesheets, while others use on-site electronic kiosks or iPads. You must also clock on and off using the foundU Employee App if enabled for your site. When using your phone to clock in, foundU may verify your GPS location to ensure you are at the correct workplace, so enable location permissions.

When do I get paid?

Payroll is processed weekly on Thursdays. If a public holiday falls on a Thursday, pay is processed on the business day prior.

How do I get my payslip?

Payslips are emailed to your nominated address and are also available in the foundU app. In-app payslips provide a PDF with details such as gross and net pay, overtime, deductions, tax, and super.

What happens if I forget to clock on or off?

Missing or incomplete time records can delay your pay. If you forgot to clock, contact Blaze with your actual working times as soon as possible so we can resolve it.

Do I get paid for public holidays?

Public holiday pay depends on your award or enterprise agreement and whether the public holiday falls on a day you would normally work. Your consultant can clarify your eligibility.

How is my superannuation calculated and paid?

Super is paid at 12% (from July 2025) of your ordinary time earnings. Contributions are made to your nominated super fund quarterly and will always be in line with Australian legal requirements.

Using the foundU App

What can I do in the foundU Employee App?

The app lets you check shifts and payslips, set availability, apply for leave, and update personal, financial and tax details – all from your mobile.

How do I turn on push notifications so I do not miss shift updates?

If your employer uses them, you can receive push notifications for new or changed shifts. Enable notifications for the foundU app in your phone settings and in-app when prompted.

How do I view or accept shift offers?

Shift offers can arrive by email, SMS, or push notification and also appear in your profile. You can accept or decline them in the app if your employer enables this feature.

Can I sync my roster to my personal calendar?

Yes. You can sync rostered shifts to calendars such as Outlook so you can see everything in one place.

Updating Details and Compliance

How do I update my personal details?

Use the foundU app to update contact information such as phone, email and emergency contact.

How do I update my banking, tax and super details?

In the app, go to Financial Details to update your bank account, split pay to multiple accounts, adjust tax settings and update superannuation details, including salary sacrifice.

How do I update ATO documents like my TFN declaration?

You can review and update your TFN declaration and related ATO information directly in the app. Ensure your details are true and correct, as they are reported to the ATO.

How do I upload licences, inductions or qualifications?

You can upload or update compliance records in your profile after onboarding.

Health, Safety and Conduct

What should I do if I am injured at work?

Report all incidents immediately to your on-site supervisor and to Blaze on 1300 008 005. You may be required to complete an incident report in line with legal requirements and standards.

What should I wear to work?

Follow the site’s PPE and uniform requirements. Typically, this includes safety shoes or boots, high-visibility clothing and long pants. In food or pharmaceutical environments, avoid jewellery, nail polish, heavy makeup, fake eyelashes and fake nails.

What if I have a problem at work?

If you experience problems, unsafe conditions or a conflict at work, contact Blaze immediately. Do not try to resolve disputes directly with the client.

Employment and Progression

Am I employed by Blaze or the client?

You are employed by Blaze Staffing Solutions. We are responsible for your pay, superannuation, insurance and workplace safety. The client provides day-to-day supervision during your assignment.

Can I be offered a permanent job with the client?

Yes. Many casual employees transition into permanent roles with clients. Blaze will coordinate the process in line with the client agreement.

Can I work across multiple client sites?

Yes, provided it does not conflict with rostering, fatigue management or safety requirements. Discuss additional work arrangements with your consultant.

How can I provide feedback about Blaze or my assignment?

We welcome feedback. Email info@blazestaffing.com.au, call 1300 008 005, or speak directly with your consultant.